Forehealth – Privacy, Return & Refund, Terms of Use

Effective Date: 2nd August 2025.

At Forehealth, we are committed to providing quality products and reliable customer service. Please review the following policies that govern your purchases, product use, and your rights as a customer.

1. Return & Refund Policy

We want you to be completely satisfied with your Shine EPA 500 purchase. If for any reason you need to return a product, please review the guidelines below.

Eligibility for Returns & Refunds

  • Timeframe: You may request a return or refund within 30 days of the delivery date.

  • Condition: Products must be unopened, in original packaging, and in resalable condition (no signs of tampering or pill removal).

  • Proof of Purchase: A valid order number and receipt or confirmation email are required.

Not eligible for return or refund:

  • Opened or partially consumed bottles (for safety and hygiene reasons)

  • Promotional bundles or gift-with-purchase items (unless the entire bundle is returned unused)

  • Any product returned after 30 days from delivery

Defective or Damaged Items

If you receive a bottle that is damaged, leaking, or defective:

  • Contact Customer Support within 7 days of delivery at info@forehealth.net or +65 6983 5157

  • Include your order number, a brief description of the issue, and a photo of the damaged item

After verification, we will provide:

  • A replacement bottle (free of charge), or

  • A full refund, including shipping costs

How to Initiate a Return

  • Email your request to info@forehealth.net, including your Name, Order Number, and Reason for Return

  • Use the subject line:
    “Return Request – [Order #12345]”

You will receive a Return Authorization (RA) number within 2 business days. Unauthorized returns will not be accepted.

Return Shipping Instructions:

  • Pack the sealed product(s) in their original box or similar protective packaging

  • Clearly write the RA number on the outside of the package

  • Use a trackable courier service to ship the return to the address provided in our response email

Return shipping costs are the customer’s responsibility unless the return is due to a defect or our shipping error.

Refund Processing

Once we receive and inspect the return (typically within 3–5 business days), we will email you an update.

If approved:

  • A refund will be issued to your original payment method within 7–10 business days

  • Your bank or card issuer may take an additional 3–5 business days to reflect the refund

Note: Shipping & handling fees are non-refundable except for defective or incorrect items.

2. Exchanges

To exchange one SKU for another:

  • Complete the standard return process above for the original item (must be unopened)

  • Place a new order for the desired item

  • Refunds are processed after we receive and inspect the returned product

3. Cancellations

  • Before Shipment: If your order hasn’t shipped, contact info@forehealth.net as soon as possible to cancel.

  • After Shipment: If your order is already in transit, you will need to complete the standard return process once it is delivered.

4. Contact & Support Hours

If you have any questions, contact our customer support team:

Please retain your tracking information until we confirm your return has been processed.

5. Product Usage & Safety Information

Suggested Use: Take 2 softgels daily, preferably with food. Do not use if you have a known allergy to fish or any product ingredient.
Suitable for: Adults aged 18 and above.
Not recommended for: Children. If you are pregnant or breastfeeding, use only on the advice of a healthcare professional.
Note: If you are taking medication, please consult a doctor before use.

6. Privacy Policy

Last updated: 6 October 2026.

Forehealth (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal data in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (forehealth.net) or interact with our services.

1. Scope & Purpose
This Policy applies to all visitors, customers, and users of our website, including those who browse without registering and those who make a purchase or submit forms.

We handle personal data in accordance with applicable data-protection requirements, including Singapore’s Personal Data Protection Act (PDPA).

2. Information We Collect
A. Personal Data You Provide Directly

Contact Information: Name, email address, phone number, mailing address (when you make a purchase or request support).

Account Details: Account name, email address, password (stored as a hash), and profile information you choose to provide. Date of birth, gender and city/country are optional.

Enquiry Data: Contact details and messages you choose to provide, including general community or partnership enquiries. Please do not include sensitive financial or medical information in a general enquiry.

Transaction Data: Order history, billing and shipping addresses, and payment-related information needed to process your order. Payments are processed by our payment service providers.

Communications: Any messages, inquiries, or feedback you send us via email, chat, or contact forms.

B. Automatically Collected Data

Device & Technical Information: IP address, browser type/version, operating system, screen resolution, and device identifiers.

Usage Data: Pages viewed, time spent on pages, click behavior, referral source, and navigation paths (collected via cookies and analytics tools).

Cookies & Similar Technologies: Session cookies, persistent cookies, web beacons, and local storage to improve site functionality, measure site performance, and customize content.

3. How We Use Your Information
To Provide & Improve Services: Process orders, manage your account, respond to general enquiries, and deliver customer support.

Analytics & Site Optimization: Analyze aggregated usage patterns to improve our website layout, content, and navigation.

Fraud Prevention & Security: Detect, prevent, and investigate suspicious or fraudulent activities.

Legal Compliance & Reporting: Respond to lawful requests, enforce our Terms of Service, comply with regulators, or protect rights and safety (our own or others’).

4. Cookies & Tracking Technologies
Essential Cookies: Required for basic site functionality (e.g., login sessions, shopping cart).

Performance & Analytics Cookies: We use Google Analytics to understand website usage and improve our website.

5. Data Sharing & Disclosure
Service Providers: We share data with trusted third parties who perform services on our behalf (e.g., payment processors, shipping carriers, CRM systems). All such providers are contractually bound to process your data only as we direct and to maintain confidentiality.

Legal Obligations: We may disclose your data if required by law, court order, or government authority—or if we believe it is necessary to investigate, prevent, or act on illegal activities or to protect the rights, property, or safety of Forehealth or others.

Business Transfers: If Forehealth is involved in a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity (subject to notice).

6. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy or to comply with legal obligations (e.g., financial records for taxation require a minimum retention period under Singapore law).

Personal data may be deleted or anonymised when it is no longer needed, subject to applicable retention requirements. Inactive accounts may be deleted; related order records are handled under separate retention requirements.

7. Data Security
We use reasonable administrative and technical safeguards to protect personal data. Access is limited to authorised personnel who need it for their work.

While we strive to protect your information, no method of transmission over the Internet is 100% secure.

Where a personal data breach is notifiable under Singapore law, we will notify the PDPC and affected individuals in accordance with the applicable requirements.

8. Your Rights & Choices
Access & Correction: You may request a copy of the personal data we hold about you or ask us to correct any inaccuracies. Email info@forehealth.net with your request.

Withdrawal of Consent: Contact info@forehealth.net to request withdrawal of consent. We will review your request and explain any effects on the services we can provide.

Deletion Requests: Contact info@forehealth.net to request account or personal-data deletion. We will review your request and delete or anonymise personal data where appropriate, subject to applicable retention requirements.

Cookie Preferences: You can manage or delete cookies through your browser settings. Blocking essential cookies may affect website functionality.

9. Children’s Privacy
Our website is intended for adults. We do not knowingly collect personal data from children. If you believe we have inadvertently collected a child’s data, please contact us at info@forehealth.net so we can review and address the matter.

10. Third-Party Links
Our website may contain links to third-party sites (e.g., social media, external resources). We are not responsible for their privacy practices. We encourage you to review each site’s privacy policy before providing personal information.

11. Changes to This Privacy Policy
Forehealth may update this Policy from time to time to reflect changes in our practices, legal requirements, or for operational reasons. Please review this notice periodically for updates.

Where notice of a change is required, we will provide it in accordance with applicable requirements.

7. Terms of Use

1. Use of the Site

You agree to:

  • Use the website for lawful purposes only

  • Not engage in fraudulent, misleading, or abusive activities

  • Provide accurate information when placing an order

2. Product Information

We make every effort to describe our products accurately. However, we do not guarantee that all descriptions are error-free, complete, or current.

The Shine EPA 500 supplement is a nutritional support product, not a medication. It is not intended to diagnose, treat, cure, or prevent any disease.

3. Pricing & Orders

  • Prices are listed in SGD unless stated otherwise

  • We reserve the right to change prices at any time

  • Orders may be canceled or modified before shipment

  • All sales are subject to our Return & Refund Policy

4. Shipping & Delivery

  • Delivery timelines are estimates only

  • Delays may occur due to third-party logistics providers

  • We are not liable for delays outside our control

5. Intellectual Property

All content on this website (text, logos, images, icons) is the property of Forehealth or its licensors and may not be reproduced without permission.

6. Limitation of Liability

To the fullest extent allowed by law:

  • We are not liable for any indirect, incidental, or consequential damages from your use of our site or products

  • Our total liability for any claim will not exceed the amount paid for the product in question

7. User Accounts (if applicable)

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

8. Governing Law

These Terms are governed by the laws of Singapore. Any disputes will be resolved in the courts of Singapore.

9. Modifications

We may revise these Terms at any time. Continued use of the site after changes means you accept the revised Terms.

10. Contact

If you have any questions about these Terms, contact:
Email: info@forehealth.net
Phone: +65 6983 5157