My account

When you register for an account or contact Forehealth with an enquiry, we use the information you provide to manage your account or respond to your enquiry. This notice explains how we handle account and enquiry information.

1. What We Collect During Registration
Account Registration (Optional):

Full Name

Email Address (used as login ID)

Password (stored as a hash)

Optional Profile Information: Date of Birth, Gender, City/Country

General Enquiries:

Contact details and the message you choose to provide when contacting us, including about community or other partnerships. Please do not include sensitive financial or medical information in a general enquiry.

2. Purpose of Registration Data
Account Management: Enable secure login, order tracking, and personalized dashboard (order history, saved addresses).

Communications: Send transaction confirmations, shipping notifications, password-reset emails, and responses to your enquiries.

General Enquiries: Respond to product, customer-service, community and partnership enquiries.

3. How We Protect Registration Information
We use reasonable administrative and technical safeguards to protect personal data. Access is limited to authorised personnel who need it for their work.

Secure Transmission: Our website uses HTTPS to protect information in transit.

4. Third-Party Tools & Data Sharing

Analytics Providers: We use Google Analytics to understand website usage and improve our website.

5. Retention & Deletion of Registration Data
Account Data: Inactive accounts may be deleted. Related order records are handled under separate retention requirements.

Enquiry Data: Retained as needed to handle the enquiry and meet applicable obligations.

6. Your Rights & Choices (Registration Context)
Access & Edit: At any time, log into your account to view or update your personal details.

Withdraw Consent: For enquiries about withdrawing consent to the use of your personal data, contact info@forehealth.net.

Delete Account: To request account deletion, contact info@forehealth.net. We will review your request and delete or anonymise personal data where appropriate, subject to applicable retention requirements.

Correct Inaccuracies: Email us at info@forehealth.net if any of your registration data is incorrect or incomplete.

7. Security & Breach Notification
Where a personal data breach is notifiable under Singapore law, we will notify the PDPC and affected individuals in accordance with the applicable requirements.